by / on 09/03/2018 at 12:00 / in The Review

Net Promoter for People: Give Employees a Voice, Get Their Best

One of the most important lessons that Net Promoter® companies taught us was that the system’s success in unlocking customer loyalty relied on its ability to inspire deep commitment from employees—harnessing their energy, enthusiasm and creativity. We first had this epiphany while observing Apple Stores. Most retail jobs tend to be high-turnover, low-wage, low-satisfaction positions. But something altogether different was […]

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