MIT Sloan Management Review

How Should Companies Talk to Customers Online?
by / on 31/10/2018 at 15:00 / in MIT Sloan Management Review

How Should Companies Talk to Customers Online?

The words service agents use to engage customers often end up backfiring. More and more consumers are engaging with customer service through digital channels, including websites, email, texts, live chat, and social media. In 2017, only half of customer experiences with companies involved face-to-face or voice-based interactions, and digital interactions are expected to represent two-thirds of customer experiences within the […]

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Why Companies Should Report Financial Risks From Climate Change
by / on 04/06/2018 at 12:00 / in MIT Sloan Management Review

Why Companies Should Report Financial Risks From Climate Change

How hard will it be for companies to meet the recommendations of the Task Force on Climate-related Financial Disclosures? Not as hard as many might think. Investors and the rest of the world are watching to see how companies will respond to the final recommendations of the Task Force on Climate-related Financial Disclosures (TCFD)commissioned by Mark Carney, governor of the Bank […]

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Lessons From the Maker Movement
by / on 08/05/2018 at 20:00 / in MIT Sloan Management Review

Lessons From the Maker Movement

Businesses can innovate and thrive by nurturing a “creator” mindset. We make heroes of entrepreneurial innovators. According to a recent YouGov survey, Microsoft founder Bill Gates is the most admired man on the planet; Alibaba founder Jack Ma placed 10th. A 2016 Wired profile credited augmented-reality pioneer and Magic Leap founder Rony Abovitz with nothing less than “invent[ing] a superpower.” Indeed, the cultural narrative […]

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A Better Way to Bring Science to Market
by / on 24/04/2018 at 15:00 / in MIT Sloan Management Review

A Better Way to Bring Science to Market

New “markets for judgment” like the Creative Destruction Lab are bridging critical gaps between scientific breakthroughs and commercial applications. In 2012, when the Creative Destruction Lab (CDL) at the University of Toronto’s Rotman School of Management was launched, the audacious target of this seed-stage program for massively scalable, science-based companies was $50 million in equity creation in five years. In […]

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No One Knows Your Strategy — Not Even Your Top Leaders
by / on 21/03/2018 at 12:00 / in MIT Sloan Management Review

No One Knows Your Strategy — Not Even Your Top Leaders

New research reveals the surprising reasons managers don’t know their company’s strategy. The CEO of a large technology company (let’s call it Generex) recently reviewed the results of her company’s annual employee engagement survey and was delighted that strategic alignment emerged as an area of strength. Among the senior leaders surveyed, 97% said they had a clear understanding of the […]

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Avoid These Five Digital Retailing Mistakes
by / on 02/03/2018 at 11:45 / in MIT Sloan Management Review

Avoid These Five Digital Retailing Mistakes

Today’s retailers need to adopt a data-driven view — with the goal of understanding how website features and advances in AI will affect consumer behavior. In a world where customers are shifting a significant portion of their purchases from off-line to mobile and online channels, the mantra for retailers is to embrace the change and capitalize on the virtues of […]

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How Emotion-Sensing Technology Can Reshape the Workplace
by / on 22/02/2018 at 14:30 / in MIT Sloan Management Review

How Emotion-Sensing Technology Can Reshape the Workplace

New emotion-sensing technologies can help employees make better decisions, improve concentration, alleviate stress, and adopt healthier and more productive work styles. But companies must address important privacy issues. As companies search for new ways to improve performance, some executives have begun paying attention to developments in emotion-sensing technologies (ESTs) and software fueled by artificial emotional intelligence. Although we are still […]

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Six Steps to Communicating Strategic Priorities Effectively
by / on 12/02/2018 at 11:00 / in MIT Sloan Management Review

Six Steps to Communicating Strategic Priorities Effectively

Leaders can signal their commitment to a strategy by clearly communicating their strategic priorities to external stakeholders. To drive execution, leaders often translate strategy into a handful of strategic priorities designed to increase alignment throughout the organization. When it comes to communicating their objectives, most executives focus inward, on getting their message out to managers and employees through town hall […]

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Why the Influence of Women on Boards Still Lags
by / on 06/02/2018 at 17:00 / in MIT Sloan Management Review

Why the Influence of Women on Boards Still Lags

The representation of women on corporate boards has risen substantially over the past decade, but the growth rate is slowing. Meanwhile women’s power on the boards on which they sit is often limited. Almost all Fortune 500 executive boards now include at least one woman, and many have two or more. The average board among these companies is made up […]

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Using AI to Help the World Thrive
by / on 05/02/2018 at 13:00 / in MIT Sloan Management Review

Using AI to Help the World Thrive

What is the purpose of artificial intelligence? The hype about AI, with its massive potential to disrupt business and society, is likely true. AI could make business radically more efficient and answer questions we didn’t even know we had. Of course, it may also destroy millions of jobs as machines get better than humans at everything from driving trucks to […]

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