Harvard Business Review

3 Small Things Every Person Can Do to Reduce Stress in Their Office
by / on 05/04/2017 at 14:15 / in Harvard Business Review

3 Small Things Every Person Can Do to Reduce Stress in Their Office

In a world of tight deadlines, it’s no wonder that some of your stress might seep out and affect your colleagues. But — because they’re under pressures of their own — you risk perpetuating a vicious circle, where you mirror and magnify each other’s frenzy. You can’t control their behavior, but you can take charge of your own. There are […]

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Everyone Likes Flex Time, but We Punish Women Who Use It
by / on 17/03/2017 at 16:00 / in Harvard Business Review

Everyone Likes Flex Time, but We Punish Women Who Use It

Offering flexible workplace schedules seems like a no-brainer. Work has become more flexible — tied less to specific times and places — and gender roles have changed. Letting employees shift their hours to accommodate hectic life schedules makes sense. Surveys show that flex time ranks high on the list of benefits employees want and that women value it even more than men do. […]

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How Our Hotel Used Data to Make Our Laundry Service Glamorous
by / on 02/03/2017 at 12:00 / in Harvard Business Review

How Our Hotel Used Data to Make Our Laundry Service Glamorous

In early 2016 some numbers surfaced at a few of the Dorchester Collection’s luxury hotels that caught leadership’s attention: Complaints about our laundry service were on the rise, as was the cost of compensating guests for damage to their clothes. One hotel had to replace a fabulously expensive Givenchy evening gown. At another, an Hermès Birkin bag, which is almost impossible […]

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Is It OK for a Bunch of Men to Lead a “Women in the Workforce” Initiative?
by / on 21/02/2017 at 17:00 / in Harvard Business Review

Is It OK for a Bunch of Men to Lead a “Women in the Workforce” Initiative?

President Trump has just appointed two men to head up his women in the workplace initiative. The reactions are predictable: How can men appropriately represent women? But that is the typical misframing of the gender issue. Gender equality is not a “women’s issue” — it’s a huge political, economic, and social opportunity. It is a massive business issue that more than […]

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Women Are Less Likely to Apply for Executive Roles If They’ve Been Rejected Before
by / on 14/02/2017 at 10:00 / in Harvard Business Review

Women Are Less Likely to Apply for Executive Roles If They’ve Been Rejected Before

Although women make up 40% of the global workforce, they hold only 24% of senior management roles around the world — a figure that has not changed significantly over the past decade. Of chief executive officers of S&P 500 firms, only about 5% are women. Why aren’t more talented women moving up? Researchers have pointed to an array of reasons, from explicit discrimination to […]

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Followers Don’t See Their Leaders as Real People
by / on 24/01/2017 at 12:00 / in Harvard Business Review

Followers Don’t See Their Leaders as Real People

Great leaders, especially in large organizations, aren’t really people. They’re mental images. They may be flesh and blood to the senior team and the assistants in the C-suite, but to people in outer orbits, from operational departments to business units, they are imaginary constructs. Employees create pictures of what leaders seem to be, based on the bosses’ accumulated emails, tweets, […]

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Finding the Healthy Tension Between Being Confident and Collaborative
by / on 12/01/2017 at 12:30 / in Harvard Business Review

Finding the Healthy Tension Between Being Confident and Collaborative

Over the course of my career, I’ve had the privilege of working with people doing extraordinary things: inventors, entrepreneurs, filmmakers, and even a Buddhist master. They are pioneers who shatter norms, change paradigms, and delight us in new ways. Despite vast differences in their styles, personalities, and fields of endeavor, they have striking parallels in what made them successful. Namely, they combine […]

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How Customers Perceive a Price Is as Important as the Price Itself
by / on 05/01/2017 at 12:00 / in Harvard Business Review

How Customers Perceive a Price Is as Important as the Price Itself

Price wars have broken out in consumer industries around the world. Retailers such as ALDI and Walmart have used price to position themselves against traditional competitors in their markets, pinching margins all around. Financial asset managers have been out-price-cutting one another in exchange-traded funds in a bid to gain market share. Major U.S. telecommunications carriers now compete fiercely on price as […]

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Do Conservative Managers Give Smaller Bonuses to Women?
by / on 27/12/2016 at 13:15 / in Harvard Business Review

Do Conservative Managers Give Smaller Bonuses to Women?

Every year, Len and Cal — two thoughtful partners in a law firm — have to evaluate a handful of direct reports and assign them end-of-year bonuses. Both Len and Cal take this responsibility very seriously, as their decisions are consequential for their subordinates and their firm. In most respects the influences on Len’s and Cal’s decision making appear similar: […]

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The “Business in Society” Imperative for CEOs
by / on 21/12/2016 at 17:30 / in Harvard Business Review

The “Business in Society” Imperative for CEOs

The contemporary CEO must not only be expert at addressing the commercialverities of products, markets, and competitors. She must also have the  experience and capability to address business-in-society issues—legislation, regulation, investigation, enforcement and litigation — that now create risk and opportunity in all dimensions of corporate activity. Recent global developments underscore the importance of these societal issues. The U.S. presidential […]

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